Privacy Policy
At RLN-YH, accessible via rln-yh.com, we are committed to safeguarding your personal data and respecting your privacy rights. This Privacy Policy outlines how we collect, use, store, and protect your information. Our data practices comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
Your privacy is integral to our mission. Whether you are browsing our website, creating an account, or engaging with our services, we are committed to protecting your personal data through industry-best safeguards and transparent policies. We believe privacy is a fundamental right, and we integrate privacy by design into our products and operations.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and customers of rln-yh.com and explains how we collect and use personal data when offering our services. RLN-YH acts as the data “controller” under GDPR and the “business” under the CCPA, meaning we determine the purposes and means of processing your personal data.
3. Categories of Data Processed
We may collect and process the following categories of personal data. The types and extent of data processed depend on your interactions with rln-yh.com.
a) Usage Data
Includes data about how you use our website, such as IP addresses, browser type and version, pages visited, session durations, and referring URLs.
b) Account Data
Information you provide when creating an account: your name, residential address, email address, phone number, and login credentials.
c) Profile Data
Includes your preferences, purchase history, account settings, survey responses, and behavioral data inferred from your interactions with the website and services.
d) Communication Data
Covers correspondence with us via support requests, emails, feedback forms, chat history, and other communication channels.
e) Technical Data
Includes device type, operating system, language settings, time zone, system configuration, installed plugins, and browser/user agent identifiers.
f) Transaction Data
Information necessary to process payments and fulfill orders, such as billing/shipping addresses, payment method types (though not full card data, which we do not retain), and receipts.
g) Preference Data
Covers your expressed consents and interests in marketing subscriptions, product categories, and content preferences.
4. Legal Bases for Processing
We process your data on one or more of the following legal grounds:
– Contractual Necessity: To enter or perform a contract with you, e.g., to deliver products or maintain your account.
– Legitimate Interests: To enhance our services, ensure network security, and improve your experience. We carefully balance our interests with your rights and expectations.
– Consent: Where applicable, we request your explicit consent for processing, especially for marketing communications and non-essential cookies.
– Legal Obligations: To meet regulatory requirements, enforce our terms, or respond to lawful requests from authorities.
5. Your Rights
As a data subject under GDPR or a consumer under CCPA, you are entitled to the following rights:
– Right of Access: Obtain confirmation whether personal data is processed and request copies of such data.
– Right to Rectification: Request correction of inaccurate or incomplete personal data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where permitted by law.
– Right to Restriction: Limit processing of your personal data under certain circumstances.
– Right to Data Portability: Receive your data in a structured, commonly used format and have it transferred to another controller where technically feasible.
– Right to Object: Object to processing based on legitimate interests or performance of a task in the public interest.
– Right to Opt-Out (CCPA): California residents may opt out of the sale or sharing of their personal information.
To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests as required by applicable law.
6. Security Measures
We implement robust security measures to safeguard your personal data, including:
– End-to-end encryption for data transmissions
– Regular system updates and vulnerability scanning
– Role-based access control and multi-factor authentication
– Secure backup and disaster recovery procedures
– Employee data protection training and access limitations
Despite our efforts, no data transmission or storage system can be guaranteed to be 100% secure, and we encourage users to exercise care when sharing information online.
7. International Data Transfers
Your personal data may be transferred to and stored in countries outside your jurisdiction, including locations where data protection laws may differ. In such cases, we rely on standard contractual clauses approved by the European Commission (for GDPR) or ensure other safeguards are in place to maintain a level of protection equivalent to that under your local laws.
8. Data Retention
We retain personal data only as long as necessary for the purposes it was collected, or as required by law, including:
– Usage Data: 12 months
– Account and Profile Data: Retained while user account is active, and up to 5 years after closure
– Transaction Data: 7 years for regulatory compliance (e.g., tax laws)
– Communication Data: 24 months after last interaction
– Consent and Preference Data: Until consent is withdrawn or user unsubscribes
Upon expiration of these periods, data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance your browsing experience on rln-yh.com. These may include:
– Essential Cookies: Required for core site functionality and user authentication.
– Functional Cookies: Remember your preferences and customize your interaction.
– Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
– Performance Cookies: Optimize website speed and responsiveness.
These cookies may be first-party or third-party and are described in further detail in our Cookie Management settings.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA requirements, we provide you with control over cookie placement via our cookie banner. Upon first visit to rln-yh.com, you may accept or decline non-essential cookies. You may also revisit your choices or update cookie preferences at any time through the “Cookie Settings” link at the bottom of our website.
CCPA also grants California residents the option to request not to have their data “sold” or “shared”; we do not monetize user data directly, and users can opt out of behavioral tracking via our Do Not Sell My Personal Information link or by contacting us directly.
11. Children Under 13
Our services are not directed to children under the age of 13, and we do not knowingly collect data from children. If we learn that personal information from a child under 13 has been collected without verifiable parental consent, we will promptly delete it. Parents or guardians who believe their child has provided us with personal data should contact us at [email protected].
12. Policy Updates and User Notifications
We may revise this Privacy Policy from time to time in response to changes in our services, data practices, or applicable laws. Any material changes that broaden how we use your data will be prominent and communicated via the website or direct email, where appropriate.
13. Contact Information
For any privacy-related questions, concerns, or requests, you may contact us at:
Email: [email protected]
Privacy Officer
RLN-YH
Website: rln-yh.com
We are fully committed to upholding your rights and privacy under applicable data protection frameworks, and welcome inquiries at any time.
This Privacy Policy reflects our dedication to transparency, responsibility, and user-first data protection. If you have any concerns about how your information is handled, we encourage you to reach out to [email protected].